Asferatech

Asfera.in offers an IP PBX System a telecommunication service that facilitates voice and video communication over an IP network. It combines traditional PBX features with modern IP-based communication technologies to provide advanced business telephony solutions. In India, there are a variety of manufacturers of IP PBX including Cisco, Grandstream, Avaya, Fanvil, Panasonic, and more. Using IP PBX System can bring lots of advantages for businesses and call centers like cost savings, improved connectivity, support for regional needs & more.

Interactive Voice Response Services enable call centers to automate customer interactions using pre-recorded voice prompts and menu options. Customers can navigate through these options using keypad inputs or voice commands to access information, resolve issues, or connect with the appropriate department. IVR Solutions can be used for different purposes including Enhanced Efficiency, 24/7 Availability, Better Call Forwarding, for Scalability, Personalized Experience, and much more. Its simplicity, make it a popular choice for businesses aiming to enhance customer interaction.

Progressive dialer software is the kind of system that falls between manual dialing and entirely automated predictive dialing. There is always a certainty of initiating calls only when an agent is available, hence truly efficient call handling without piling calls on either your team or customers. This software saves time by saving your workforce from manual dialing and at the same time allows for a great customer experience by directly connecting calls to available agents. If your business is still lagging with legacy systems, then today's the time to upgrade and get exposure to progressive